vanderwal.net

Mac is great

Jason discusses his Windows to Mac conversion and the Apple switch campaign. At nearly every turn I have found friends, who I consider peers switching to Mac. I was in California recently for a meeting and of the 12 of us there 7 or 8 of us had our Mac laptops and were using them with great ease. The ratio among the technically adept and advanced and the creative users are hitting highs. Those that have always seemed to be on the leading edge and understand techical solutions are all joining the switch to Mac. Mac lacks the swiss-cheese-security of Windows, which is another fantastic advantage.

One of my biggest stumbling blocks with my switch to Mac has been its ease of use. When I loaded MS Office X it was done in four minutes or so and I had only answered two or three questions. Being a Windows user since 1992 (having left a company that used Macs, PCs, and dumb terminals I lost contact with Mac on a daily basis) I had been patterned to expect long painful loads of software that had a lot of questions. I had thought the Office install crashed, I started my usual Windows cursing patterns (because that is the relationship one learns from Windows and I now see that with friends and family that have not joined the smart side of the world), but I clicked Word and it worked and then click PowerPoint and it worked too. I had learned lesson with Mac, things are easier and just work, even Microsoft products can just work (Office X on the Mac is my favorite version of Office to date and Entourage is my favorite PIM (which I did not think anything would ever surpass or equal Lotus Organizer (user since 1993) and e-mail client . Who knew? At SXSW I had a relapse with my ease of use issues when I was trying to get a wireless network link. I knew I was trying to hit a wireless hub that was non-Apple (the Airport setup here at home was a 15 minute setup including tying down the security settings) and that should mean arcane practices again. I tried entering user names and passwords on WiFi connections that had full signals that I had just clicked on from my dropdown list of "available" access points (stop laughing). Yes, it was that simple and it was already working and the Mac just worked again. I happened to be sitting next to a Windows user who could not get it to just work and I was following her lead and picked up her frustration (she is very technically adept by the way). When I figured out I my connection was working all along I tried helping her, but not wanting to mess up a setting under a poorly labelled tab I surrendered. I came away a happy computer user and she a willing Mac convert because Mac just works.

On the business side of my life I have found very little I really can not do. I have found very little I can not do better than before. I still use my PC for some things, surfing the Internet while I eat (don't want to sully my TiBook with breadcrumbs as I have respect for it) and playing some games (my TiBook is now my work machine and audio/visual entertainment machine) as I have not bought a joystick for my Mac.

Now a moment to exude the pleasure of the TiBook. On my recent trip out West I was able to be on the Mac nearly the whole trip (MS Office, OmniOutline, OmniGraffle, and iTunes) nearly the whole trip (more than 5 hours in total). On the first leg, Baltimore to Denver, a flight attendend stopped and knelt next to me as we were nearing Denver (knew what was coming, the "you really need to shut down your computer" stern warning) and was asked what type of computer I was using as I had been working nearly the whole flight, I had the thinest computer on the plane, and had the most wonderful screen on a flight with about a third of the travellers using their laptops. I explained it was an Apple, which the flight attendant stated "you Apple people are all fanatics", to which I explained this was my first Apple I ever owned and I really could not consider it to have an operating system because operating systems cause headaches (being a UNIX developer has had its frustrations at times too) and this computer did not. The attendant said he would maybe think about a Mac. Then all the Dell, Toshiba, and HP laptop users sitting around me started asking questions and giving me their frustrations. The Windows users wanted to know how their Windows business and technical work would port over, for the most part I had already done what they were asking and I could show them because I still had 2 hours left in battery.

Fewer steps

Joshua's Windows comment hit the nail on the head, in this phone service usability example, with one of the reasons I really love my Mac.

Competitive Usability

Competitive Usability: How usability will be the key differentiator of tomorrow's Internet. I believe usability separates the favorites from the second class in today's world. Amazon or Barnes and Noble? Who are the people we want to use the site or information application and who actually uses it?

User engineering by project phase

IBM offers User Engineering by project phase, which I find offers good insight for larger development projects. [hat tip InfoDesign]

IBM offers taxonomy building for large-scale sites

IBM is offering taxonomy and information structure for large-scale sites. The goal is ease of use so that visitor can get the informaiton they desire on their monitor/handheld/paper from their printer.

Story of information

Information wants to be found. Somebody created the information to be used (including the coding of an application to extract data to form information). Information (both good and bad) has inherent value. Information that can not be found or used is wasted money and wasted time. Information requires a structure around it to increase its findability. Attempting to make information available with out a usable structure around it is a recipe for failure. Information without a usable structure surrounding it wastes the time of the person (or worse, persons) who created the information, prepared the info for dissemination, and the person/persons/application looking for that information. The waste of time and money by not having a usable information structure or not having any information structure is problematic and, in this day and age, inexcusable waste of vast money, time, and other resources.

The solution lies in working with people who understand information structure. Often these folk are called "information architects". Technology should not be the first step to solving information capturing, storing, structuring, and presentation needs. Human minds are the best first step. Human minds that have training and experience in solving these problems is the best bet. These humans are often called information architects, which:

• Understand that most often the users of information are not the person in the cube or office next door
• Know the users of the information often do not know the creator of the information
• Know the users of the information may not understand the structure of the organization that created the information
• Know the user wants to find the information
• Know the user wants read and use the information in a format they can access
• Know the user will want to consume the information and repurpose that information
• Know that if the user finds what they are looking for and you are providing it the user will often be interested in finding other related or similar information
• Know how to work with designers and technical developers to ensure the needs of your information and the user are joined together
• Know there are many methods of finding information (search, navigation, etc.) and none of these are perfect on their own, but know how to best augment the technologies to provide the best result
• Know that at the heart of this information transaction is the information and the user, which is where the focus belongs
• Know how to increase findability and make the attraction between the user and the information stronger
• Know in the long run their work saves money and time because their experience has proven what they know works

CommArts discusses 37FedEx

CommArts picks up the 37signals mock redesign of the FedEx site. Read the CommArts write-up of 37FedEx. Those of you unfamiliar with 37signals work, they are a Web/Internet development firm that focusses on simplicity of design and ease of use. Their work is clean, fast, and seemingly intuitive.

Speaking up on UI

Getting the UI right is tough and our be silent on UI issues is not helpful. We spend a lot of time working hard ot better understand the issues and solutions. Meg does a great job explaining this. This is a must read for developers, clients, and managers.

Findability explained

Peter Morville finally puts his findability explanation in writing for all to see (in the wonderful site called Boxes and Arrows). The idea of the term and meaning of findability is growing on me. Findability is a solid lead into the problems of information structure. The explanation of how to start fixing the problems and actions needed to help eradicate the problem can reside in the method/model of attraction (an update to the MOA should be available in two or three weeks, extenuating circumstances have slowed the updates and progress).

Finally a move to centralize organization's Websites is the norm

Peter Merholz wrote The Pendulum Returns: Unifying the Online Presence of Decentralized Organizations for Adaptive Path. Peter points out the needs for organizations to centralize their Web content and visual interface. Consistency helps the users greatly, I have been finding this for years. The "let every flower bloom" is has always been horrible means for organizations Internet and Intranet sites. This is does not provide for central branding and ruins a user's experience when dealing with a the organization. Research, for years, has shown a homogenized brand and information structure will greatly benefit the organization and the users. There are great cost efficiencies to be had as well. For now go read Peter's work.

Home usability problems

Katie Hafner writes in the New York Times about comforts of home yield to tyranny of digital gizmos. At times it seems like there needs to be a human upgrade to keep up with the applications that allow you to "easily" have control over your applicances.

UCD for different project types pt. 2

Now we have UCD for different project types, part 2.

UCD for different project types

IBM presents UCD for different project types. (I missed this when it first came online. I must be slipping of focussed elsewhere).

Adaptive Path talks with Marc Rettig

Adaptive Path interview with Marc Rettig. Marc is one of my favorite people, who continually blows my mind with his approach to problem solving (Peter and Lane are no slouches either). [hat tip Brad]

Intelligent gripes about AOL

WSJ's Kara Swisher, in her last Boom Town Exchange, posts readers comments about AOL. Many of the comments are critical, but it is a good look at how users interact with services. Many of these folks writing in have been AOL users for years. Services is important and keeping a broad user group happy is really tough, as you will see if you read.