vanderwal.net

Up the kilt of the BBC redesign

Matt has posted a PDF of the detailed BBC redesign process, which is well worth the download time (7.3 MB plus). This is how the process should be done and is done often in places that care to do it right. This process takes time, which equates to money, but the reward is happy satisfied users.

At first I found it a slight bit odd that the Beeb would target their voice map (page 16) to the fun and highbrow side of the map. I understand highbrow, but fun over functional seemed odd at first (possibly since I work with clients that should be focussing on the functional and not so fun side of the map (some think of the fun at the detriment of functional). But, having the Beeb America channel help understand the fun side of the site. There is a lot of information that the Beeb produces and much of it is instructional/educational, which benefits from having the fun element. I have tended to think of the BBC as a resource for my news, and growingly so my information (gardening, etc) and entertainment.

Usability Net from the EU - Updated

UsabilityNet is a solid resource put out by the EU. There are many great resources, like the methods table, but there were also many visual presentation and structural problems that kept me from getting the most out of the site. On the top page there presentation is very cluttered and the image buttons are not easy to scan, or for that matter read (here a text links with CSS would offer much better readability and would easily be resizable for those with visual difficulties). The inside pages often have two layers of navigation, but use a visual presentation that not only had me slightly baffled, but other Web development and design professionals too. Not only are there two layers of hierarchial navigation layers on the top, but there are sometimes left navigation provided. I really was not sure what the differences were between the second tier top nav and the left nav as they were similar.

I completely agree with Beth that the Usability for Managers section offers great resources. This page gives solid reasoning behind the benefits of using usability testing and development.

The area where this site could use the most improvement is the accessibility of some of the informaiton. The methods table is a great idea with a solid presentation, but it is not accessible in the slightest for folks with disabilities or those using mobile devices. The largest disappointment is the page is not printable.

In all this will be a great site if they can get through some of the structure and presentation issues. It seems ironic that the site has usability problems, but it is a young site with a great future and I have no doubt they will get there.

[hat tip Beth]

Heuristic evaluation template for OmniOutliner

Michael post his OmniOutliner Heuristic evaluation template. This is going to be a well used template, too bad I don't have a Mac at work or it would really be well used.

For the unwashed, the OmniOutliner is a Mac outlining tool that is fantastic for todo lists, building outlines for work, us outlines with categories, etc. I tend to think in outline format when I really try to structure ideas as a foundation for easily understood communication. One of the great things about Outliner is the ability to output wonderful HTML from your hierarchial outlines. I have done this a couple times and pulled it into Dreamweaver MX code view to see beautiful XHTML with validating nested unordered lists. It was such a wonderful site to see an application that generates validating code and well structured information at that.

RSS feeds are very Clue Train friendly it seems

Not long after I posted my RSS disconnecting the creator and the user comments it started sinking in that it really does not matter. We it does to some part, but from a user's perspective the RSS allows a quicker more efficient method of scanning for information they have an interest in and easily see from one interface when new content has been written. I use other's blogs and digests to find information to post for my own reflection and to use as jumping boards to new ideas.

Yes, the interaction between creator and user is important, but it is not as important as getting informtion out. I began thinking that the whining about the lack of interaction on my part was rather selfish and very contrary to the focus I have for most information, which is having the abiltiy to access, digest, add to, or reformulate the information into another medium or presentation that will offer possibly better understanding.

I was self-taught in the values of the Clue Train so when I heard about it for the first time I was supprised so some large degree that the manifesto had resonance and turned on a light for many people, for myself and some others, I guess we drank the cool-aide early, as we thought this was the way things were or should be from the beginning of electronic information and a truely open community where information flows freely. Yes, the RSS/RDF/XML feed is a freer flow of information and puts the choice of the information consuption in the user's hands.

Model of Attraction Outline - Version 1

The Model of Attraction ouline version 1 is now posted. The outline has been structured to set up a structure for filling in the blanks and providing a better strucutre for understanding the MoA. Outlines are my foundations for writing more serious works. Outlines help me find holes and provide a structure to rest content upon. This verion is largely attributed a train ride to Philly that allowed me time and untethered space to think, order, and write.

Please comment if you are so inclined. Find holes are areas that do not seem fully fleshed out enough. Thank you in advance.

Usability is Next to Profitability

Usability is Next to Profitability in Business Week is one of the best visibilty pieces on usability so far. Mabye somebody does care about the user and the bottom line.

Userati...

Hmmm, Userati, which is explained in a WebWord post.

Zeldman uncovers the mess of Aventis site

Zeldman hits the ugly nail on the head discussing Aventis. I believe that anybody who believes there is not an poor information design or site that is screaming for an Informaiton Architect has not been to Aventis, there are so many problems that begin with and end with the drop down menus that overlap. Zeldmen points out, as he always does, the need to understand what the HTML markup and code do in a browser. Not only understanding the browser but the user. The Aventis site fails in many areas, but the tucking product information under "About Aventis" makes it very difficult to find.

Zeldman has also been sharing his wonderful redevelopment pains and discoveries. I may tackle the last couple layout bugs I have left if he cracks the right nut.

UPA Calendar of Events

N2S (note to self): UPA calendar of conferences covers more than just UPA events. This could prove a good resource for coming attractions.

IA and UX organization matrix

Beth provides a matix of IA and UX organizations to join, which helps not only know the price, but also know the area of focus.

CogSci sells

Looking to Cognitive Science to market and make the world more usable as described in Wired.

Books to get us through

I have been working on a few interface changes around here. I have found two books to be very helpful today. Cascading Style Sheets: Separating Content from Presentation, which has been helpful with the interface foundation tweaks. The three writers really knocked themselves out to put together an incredible resource. Normally I turn to the Web to find the answers, but to have a book that has a few bookmarks in it at the time of coding, was quite a change and very nice.

The other book, Usability: The Site Speaks For Itself has been bedside reading for a couple months while we were going through our move. This was one of the few books I kept careful track of as it has been great downtime inspiration. This book, unlike the "Guru" usability books, teaches you how to approach Web interface design and development with the user in mind. The hard fast rules some espouse do not always work well with our own users. This book does a wonderful, teaches us how to think through the process and provides examples of six varied sites and their developers approaches to creating usable sites for their audiences. This books is a joy to look at as well as read. There are many nuggets tucked in the pages that make it worth the price. When building Web sites the one constant is "it depends" and we can always use help learning how to think through these situations.

Mail that has problems other than errors

I am giving up on what seems like living in a block of ice, where I can see out and what what is happening but can not communicicate. I have been playing with Web mail that has taken sometime to set up to seemingly work, but I get a humorous error message at logout:

Important! This system is beta and not production-ready. You may experience errors and other problems!

It seems to remember that there are other problems than errors. (?)

Chad's reading lists

Chad Thornton has a great list of others reading lists. Such reading lists are great ways to find new resources. Chad adds Stanford's Joint Program in Design to his list.

Udell encounters UDX

John Udell writes Interaction Design and Agile Methods over at O'Reilly Net. The article was sparked by Alan Cooper. To many of us ethnographic studies and using persona are not new ideas, but to Udell it is foreign, which makes this a good read.