vanderwal.net

Feed On This

The "My" portal hype died for all but a few central "MyX" portals, like my.yahoo. Two to three years ago "My" was hot and everybody and their brother spent a ton of money building a personal portal to their site. Many newspapers had their own news portals, such as the my.washingtonpost.com and others. Building this personalization was expensive and there were very few takers. Companies fell down this same rabbit hole offering a personalized view to their sites and so some degree this made sense and to a for a few companies this works well for their paying customers. Many large organizations have moved in this direction with their corporate intranets, which does work rather well.

Where Do Personalization Portals Work Well

The places where personalization works points where information aggregation makes sense. The my.yahoo's work because it is the one place for a person to do their one-stop information aggregation. People that use personalized portals often have one for work and one for Personal life. People using personalized portals are used because they provide one place to look for information they need.

The corporate Intranet one place having one centralized portal works well. These interfaces to a centralized resource that has information each of the people wants according to their needs and desires can be found to be very helpful. Having more than one portal often leads to quick failure as their is no centralized point that is easy to work from to get to what is desired. The user uses these tools as part of their Personal InfoCloud, which has information aggregated as they need it and it is categorized and labeled in a manner that is easiest for them to understand (some organizations use portals as a means of enculturation the users to the common vocabulary that is desired for use in the organization - this top-down approach can work over time, but also leads to users not finding what they need). People in organizations often want information about the organization's changes, employee information, calendars, discussion areas, etc. to be easily found.

Think of personalized portals as very large umbrellas. If you can think of logical umbrellas above your organization then you probably are in the wrong place to build a personalized portal and your time and effort will be far better spent providing information in a format that can be easily used in a portal or information aggregator. Sites like the Washington Post's personalized portal did not last because of the cost's to keep the software running and the relatively small group of users that wanted or used that service. Was the Post wrong to move in this direction? No, not at the time, but now that there is an abundance of lesson's learned in this area it would be extremely foolish to move in this direction.

You ask about Amazon? Amazon does an incredible job at providing personalization, but like your local stores that is part of their customer service. In San Francisco I used to frequent a video store near my house on Arguello. I loved that neighborhood video store because the owner knew me and my preferences and off the top of his head he remembered what I had rented and what would be a great suggestion for me. The store was still set up for me to use just like it was for those that were not regulars, but he provided a wonderful service for me, which kept me from going to the large chains that recorded everything about me, but offered no service that helped me enjoy their offerings. Amazon does a similar thing and it does it behind the scenes as part of what it does.

How does Amazon differ from a personalized portal? Aggregation of the information. A personalized portal aggregates what you want and that is its main purpose. Amazon allows its information to be aggregated using its API. Amazon's goal is to help you buy from them. A personalized portal has as its goal to provide one-stop information access. Yes, my.yahoo does have advertising, but its goal is to aggregate information in an interface helps the users find out the information they want easily.

Should government agencies provide personalized portals? It makes the most sense to provide this at the government-wide level. Similar to First.gov a portal that allows tracking of government info would be very helpful. Why not the agency level? Cost and effort! If you believe in government running efficiently it makes sense to centralize a service such as a personalized portal. The U.S. Federal Government has very strong restriction on privacy, which greatly limits the login for a personalized service. The U.S. Government's e-gov initiatives could be other places to provide these services as their is information aggregation at these points also. The downside is having many login names and password to remember to get to the various aggregation points, which is one of the large downfalls of the MyX players of the past few years.

What Should We Provide

The best solution for many is to provide information that can be aggregated. The centralized personalized portals have been moving toward allowing the inclusion of any syndicated information feed. Yahoo has been moving in this direction for some time and in its new beta version of my.yahoo that was released in the past week it allows the users to select the feeds they would like in their portal, even from non-Yahoo resources. In the new my.yahoo any information that has a feed can be pulled into that information aggregator. Many of us have been doing this for some time with RSS Feeds and it has greatly changed the way we consume information, but making information consumption fore efficient.

There are at least three layers in this syndication model. The first is the information syndication layer, where information (or its abstraction and related metadata) are put into a feed. These feeds can then be aggregated with other feeds (similar to what del.icio.us provides (del.icio.us also provides a social software and sharing tool that can be helpful to share out personal tagged information and aggregations based on this bottom-up categorization (folksonomy). The next layer is the information aggregator or personalized portals, which is where people consume the information and choose whether they want to follow the links in the syndication to get more information.

There is little need to provide another personalized portal, but there is great need for information syndication. Just as people have learned with internet search, the information has to be structured properly. The model of information consumption relies on the information being found. Today information is often found through search and information aggregators and these trends seem to be the foundation of information use of tomorrow.

Cyber Hole

One element of Homeland Security that gets little coverage, but could be be one area that is the most vulnerable is the cyber front. It does not bode well when the U.S. Cyberterrorism Czar resigns. This makes at least three in three years, not to count those that have had the job offered and turned down. The word on the ground is one of the nation's greatest vulnerabilities is also tied to one of the party in the White House's largest donors. Every Czar left out of frustration. This one gave less than one day's notice. Amit was also considered by most of the industry to be a very influential person and to listen to what industry needed to provide a safe digital environment in the U.S.

Is it most important to protect donors to your political party or to protect America and its infrastructure? My job is reliant on a safe infrastructure. If you are reading this you are using the infrastructure.

43folders for Refining Your Personal InfoCloud

I have been completely enjoying Merlin Mann's 43folders the past couple weeks. It has been one of my guilty pleasures and great finds. Merlin provides insights to geeks (some bits are Mac oriented) on how to better organize the digital information around them (or you - if the shoe fits). This is a great tutorial on refining your Personal InfoCloud, if I ever saw one.

Everytime I read this I do keep thinking about how Ben Hammersley has hit it on the head with the Two Emerging Classes. The volume of information available, along with the junk, and the skills needed to best find and manage the information are not for the technically meek.

Web Standards and IA Process Married

Nate Koechley posts his WebVision 2004 presentation on Web Standards and IA. This flat out rocks as it echos what I have been doing and refining for the last three years or more. The development team at work has been using this nearly exclusively for about couple years now on redesigns and new designs. This process makes things very easy to draft in simple wireframe. Then move to functional wireframes with named content objects in the CSS as well as clickable. The next step is building the visual presentation with colors and images.

This process has eased the lack of content problem (no content no site no matter how pretty one thinks it is) often held up by "more purple and make it bigger" contingents. This practice has cut down development and design time in more than half and greatly decreases maintenance time. One of the best attributes is the decreased documentation time as using the Web Developer Extension toolbar in Firefox exposes the class and id attributes that provide semantic structure (among many other things this great tool provides). When the structure is exposed documentation becomes a breeze. I can not think of how or why we ever did anything differently.

One Less Browser Option?

The talk on Metro this evening between a few folks was whether they would be able to use Internet Explorer the following day at work. The security hole in the browsers have been very problematic over the years, with this past year being particularly bad. This newest security hole permits your keystrokes to be copied by another party with out the user ever knowing. The warnings have been for banks, but it has spread to any log on, password, credit card number, or any information imaginable secure or wide-open, it does not matter.

Molly's WaSP Buzz entry outlining mainstream publications advising user to stop using the browser and Slate's "Are the Browser Wars Back? How Mozilla's Firefox trumps Internet Explorer" article frame the problems and options well.

My personal favorite browser on Windows is Firefox, which is one of the Mozilla browsers (it is the makers of the guts of the newest Netscape browser. On Mac I am a fan of Safari and Firefox and have both running at all times. You have options for browsing. Hopefully your bank and other purveyors of information were not foolish enough to build to just one browser.

Malcolm McCullough Lays a Great Foundation with Digital Ground

Today I finished reading the Malcolm McCullough book, Digital Ground. This was one of the most readable books on interaction design by way of examining the impact of pervasive computing on people and places. McCullough is an architect by training and does an excellent job using the architecture role in design and development of the end product.

The following quote in the preface frames the remainder of the book very well:

My claims about architecture are indirect because the design challenge of pervasive computing is more directly a question of interaction design. This growing field studies how people deal with technology - and how people deal with each other, through technology. As a consequence of pervasive computing, interaction design is poised to become one of the main liberal arts of the twenty-first century. I wrote this book because I ran into many people who believe that. If you share this belief, or if you just wonder what interaction design is in the first place, you may find some substance here in this book.

This book was not only interesting to me it was one of the best interaction books I have read. I personally found it better than the Cooper books, only for the reason McCullough gets into mobile and pervasive computing and how that changes interaction design. Including these current interaction modes the role of interaction design changes quite a bit from preparing an interface that is a transaction done solely on a desktop or laptop, to one that must encompass portability and remote usage and the various social implications. I have a lot of frustration with flash-based sites that are only designed for the desktop and are completely worthless on a handheld, which is often where the information is more helpful to me.

McCullough brings in "place" to help frame the differing uses for information and the interaction design that is needed. McCullough includes home and work as the usual first and second places, as well as the third place, which is the social environment. McCullough then brings in a fourth place, "Travel and Transit", which is where many Americans find themselves for an hour or so each day. How do people interact with news, advertisements, directions, entertainment, etc. in this place? How does interaction design change for this fourth place, as many digital information resources seem to think about this mode when designing their sites or applications.

Not only was the main content of Digital Ground informative and well though out, but the end notes are fantastic. The notes and annotations could be a stand alone work of their own, albeit slightly incongruous.

E-mail I Can Use

I picked up a Gmail account over this long weekend. What , how did I get it? I bought it. Yes, I know they are free and I know it is still in beta. Yes, I got it from an auction site. No I do not think I am crazy.

1. I subscribe to a lot of lists and I also get an incredible amount of e-mail to my personal address
2. I do not have external SMPT access during the work day to post queries to lists or to quickly respond to mail.
3. I did not have a Web mail account that allowed me to search or organize the e-mail as I wanted (searching through months if not years of list services is very helpful)
4. I wanted to make sure I got a specific name
5. I can use my mobile account to deal with personal e-mail and forward all other e-mail to Gmail
6. I don't mind the advertising and having targeted ads is better than the garbage I don't care about

So far I am quite impressed with the interface. There are some things with the application that I was not expecting, such as spelling. I was also not expecting the labels for e-mails rather than silly folders. The labels allow for more than one category for each e-mail and the mail is not buried in a folder somewhere.

Stitching our Lives Together

Not long ago Jeffrey Veen posted about Will you be my friend, which brought up some needs to better stitch together our own disperse information. An excellent example is:

For example, when I plan a trip, I try to find out who else will be around so I have people to hang out with. So my calendar should ask Upcoming.org, "Hey, Jeff says he's friends with Tim. Will he be in New York for GEL?"

This example would allow up to interact with our shared information in a manner that keeps it within our extended Personal InfoCloud (the Personal InfoCloud is the information we keep with us, is self-organized, and we have easy access to). Too many of the Web's resources where we store our information and that information's correlation to ourselves (Upcoming.org, LinkedIn, etc.) do not allow interactivity between online services. Some, like Upcoming and Hilton Hotels do provide standard calendaring downloads of the events and reservations you would like to track.

Some of this could be done with Web Services, were their standards for the interaction. Others require a common API, like a weblogging interface such as Flickr seems to use. The advent of wide usage of RSS feeds and RSS aggregators is really putting the user back in control of the information they would like to track. Too many sites have moved toward the portal model and failed (there are large volumes of accounts of failed portal attempts, where the sites should provide a feed of their information as it is a limited quantity). When users get asked about their lack of interest in a company's new portal they nearly always state, "I already have a portal where I aggregate my information". Most often these portals are ones like My Yahoo, MSN, or AOL. Many users state they have tried keeping more than one portal, but find they loose information very quickly and they can not remember, which portal holds what information.

It seems the companies that sell portal tools should rather focus on integration with existing portals. Currently Yahoo offers the an RSS feed aggregator. Yahoo is moving toward a one stop shopping for information for individuals. Yahoo also synchs with PDA, which is how many people keep their needed information close to themselves.

There are also those of us that prefer to be our own aggregators to information. We choose to structure our large volumes of information and the means to access that information. The down side of the person controlling the information is the lack of common APIs and accessible Web Services to permit the connecting of Upcoming to our calendar (it can already do this), with lists of known or stated friends and their interests.

This has been the dream of many of us for many years, but it always seems just around the corner. Now seems to be a good time to just make it happen. Now is good because there is growing adoption of standards and information that can be personally aggregated. Now is good because there are more and more services allowing us to categorize various bits of information about our lives. Now is good because we have the technology. Now is good because we are smart enough to make it happen.

Using Section 508 to Improve Access to Information for Everybody

I will be speaking at STC in Baltimore (STC conference listed in Upcoming.org) on the subject of Using Section 508 to Improve Internet Access to Information for Everybody. It has been wild to watch people spend far more time and energy trying to shirk accessibility requirements than do what is needed. Meeting Section 508 (accessibility) requirements is rather easy, well for those that are even partially competent. One great benefit of accessible sites is the breadth of users that benefit from the steps taken to meet accessiblility requirements.

Oddly, there are those that are against meeting accessibility requirement. The only logical explanation is these people are not interested in getting their information into the hands of those that can use the information. Or another possible explaination is the producers of the information love irony.

Ironically, the FCC posts nearly all of its documents in PDF. Most of these documents are not even remotely accessible (accessibility is not fungible for 508 complient, as an item can be defined as accessible but still not meet Section 508 compliance, as accessibility is a very widely defined term). The irony is the organization that is behind pushing for mobile connectivity provides document that 95 percent of mobile users can not use on a mobile device. It seems the FCC just does not care (I would certainly hope they know better).

Blogspot Blocked

The past few weeks the porn referrer span has gotten completely out of hand. I do not care about Janet's, Britteny's, Paris', etc anatomy nor some island. This past week I set up a referrer block list with about 20 items. By Tuesday it was up to 45 items. Each day the junk referrers was growing by 5 with modifications of the site URLs. Well everything but one chunk of information changed, which is blogspot. It seems it is so bloody easy to throw some horrible site up that only aims at providing a means to collect ad money, microcent by microcent.

Since blogspot does not host anything of value I have read in so long and I do not know any soul that has a blogspot site they are all blocked. That is right all blogspot sites are blocked if vanderwal.net sees a blogspot site as a referrer.

Doing this how long

I realized today that I have been marking-up and posting to my own personal Web pages since November 1995. I have been trying to figure out when all this started. The pages started as "The Growing Place", which included the links page along with a handful of other pages on CompuServe's initial hosting of personal pages. I moved from there to Clark Net in late 1996 so I could get CGI access and have my own e-mail (well not really my own). In late 1997 I bought vanderwal.net and finally moved it to a couple hosting homes in 1998 and 1999. Then has been with its current host since 2000, which has provided great service and resources since then (I actually had an other personal site with this host much earlier and ran not so personal site the host for a short while.

Why all of this today? Don't know. It could be that I finally found when Compuserve started hosting member's pages. It does not seem like that long ago until I think that I have been building a presence on the Web for coming on nine years. I have been doing this professionally since 1996. I have been working professionally as a geek since 1988, either as my full-time role or just one of the hats I wore. I have learned a lot about application development and Web development in all these years. It is still about getting the information into the hands of people that are looking for it when they need it.

Portable Personal Information Repository

MIT's Technology Review discusses Randolph Wang's wireless PDA for personal information storage (registration for TR may be required). This brief description (I could find no longer nor explicit description at Wang's Princeton pages nor searching CiteSeer) is very interesting to me.

One PC at work, another at home, a laptop on the plane, and a personal digital assistant in the taxicab: keeping all that data current and accessible can be a major headache. Randolph Wang, a Princeton University computer scientist, hopes to relieve the pain with one mobile device. Designed to provide anytime, anywhere access to all your files, the device stores some data, but its main job is to wirelessly retrieve files from Internet-connected computers and deliver them to any computer you have access to. Wangís prototype is a PDA with both cellular and Wi-Fi connections, but the key is his software, which grabs and displays the most current data stored on multiple computers. Wang has tested his prototype with more than 40 university and home computers on and around the Princeton campus. He eventually wants to shrink the device down to the size of a wristwatch to make carrying it a snap.

This is really getting to a personal information cloud that follows the user. This really is getting to the ideal. Imagine having everything of interest always with you and always available to use. Wang's solution seems to solve one of the ultimate problems, synching. The synching portion of this seems to stem from PersonalRAID: Mobile Storage for Distributed and Disconnected Computers, which was presented at a USENIX conference. I really look forward to finding out more about this product.

Music for Real People

The Internet, particularly the Web, has become a solid replacement for traditional radio, which most people believe only provides a service for background noise. Traditional radio in the U.S. fails the listener as a medium for finding new music, be they bands, artists, or labels that insight the users to want to own the music. (I am using ownership in a broad sense of the term, which can entail purchasing CDs or downloads as well as downloading free music offerings as defined and offered by the creator of the music.)

The Internet provides a great platform for finding new music. One means of finding new music is from others sharing what they are listening to. The sharing can be done on Macs using iChat and iTunes where iChat shows others what your are currently listening to. Others share music on their personal sites, like Dan Hill does on City of Sound in his year end review or Jeffrey Veen does in his sidebar offering of "heavy iPod rotation". People also share in their finds in their weblogs, which are more difficult to track. Other options are to peruse Amazon wishlists.

Other Internet options are listening to Internet radio broadcasts. There are many options, like Radio Paradise, that offer broadcasts of genre specific music. These stations also usually provide metadata that helps the listener know the creator of the music and the title.

Many people want to consume music, but traditional radio and even record labels have forgotten that people want to consume music, if only they could find music they want to consume. Apple's iTunes has expanded the offerings for purchasing music and also does a decent job (though not great, Amazon does a much better job suggesting related music and provides a means to store music of interest) of suggesting other music that would be of interest.

Research Lab for Human Connectedness

The Media Lab Europe's research lab for Human Connectedness really has some great things in progress. The most news worthy of late has been tunA, which is a wireless sharing of your personal music device, which extends your personal info cloud and creates a local info cloud for others. tunA was covered in Wired News: Users Fish for Music article a couple weeks ago.

The group's focus tends to be connecting people by digital tools using aural and visual presentation methods. There are some very intriguing applications that could come out of this research.

Real mobile choice

There has been a lot of hype of the mobile phone switch capability, which allows users to switch phone providers and have their phone number come with them. Yes, this is a good thing, but it does not go far enough.

I really would like further commoditization of the whole mobile phonemarket. I want my Verizon phone number, my connectivity from Verizon, T-Mobile's and Cingular's phone options (mostly bluetooth and better functionality), T-Mobile's customer service, and T-Mobile's billing. I really do not want Sprint's customer service, I have been in two different Sprint stores in recent weeks where customers were yelling at the store staff for help and they complained of 2 hour waits on the phone for service. Verizon's customer service is not that bad, but it is close. I like my Verizon Motorola phone for its vibrate, size, and great speaker phone, but it is not the be all and end all.

I keep two mobile phones and two phone plans, which I would love to change, but T-Mobile does not have the coverage in the Washington, DC area for me to give up my Verizon account. Verizon has horrible phone selection (limited, if any, bluetooth offerings) and I want a global phone (GSM based). Price is important too, as I want an all-you-can-eat data account for $20 like T-Mobile offers and nation-wide roaming with no long distance. I really do not need more than 400 or 500 minutes.

I really like the Treo 600, but not having Bluetooth built in is a downside as is the screen size (no I do not find the keyboard cramped as I was able to thumb-fu with out much problem). I am thinking I may replace my Hiptop and Handspring Platnium with a Nokia 3650 or a Sony Ericsson 610 as both have bluetooth and could work to synch with a Palm T3 as well as my TiBook along with providing both of these with Internet connectivity.